Who knew a $3 plastic part on a pipe could just break and create a flood of biblical proportions, soaking an entire apartment? I’m here to tell you, Erez and his crew were amazing – I called some other places, who said things like “I can’t give you a ballpark estimate on the phone, someone will call you in a few hours”, etc.

911 Restoration promised to send someone to estimate the flood remediation work immediately, and not only did he show up when promised, he brought a crew & equipment and we were able to agree on price right then and there…they had the worst of the water & soggy carpet pads removed within a couple of hours!

3 days later, the entire carpeted apartment is dry, the pieces of baseboard that could be salvaged are neatly stacked…they even pulled out the stove, which wasn’t affected, revealing a horrific mess from previous years of crackhead tenants and rather than just pushing it back, they completely cleaned up the mess! I have never had a construction crew leave an area so clean at the end of each day…

My insurance adjuster even sang their praises for using something called “Exactimate” – software that very specifically itemizes all the damage, materials & equipment required for repairs, etc. Erez had already prepared an itemized report, which cut the adjuster’s work down by at least an hour and he was a happy man…

Their prices were EXCELLENT, and their customer service was some of the best I’ve ever experienced…if you’ve got water damage, these are the folks to call!